Is there a better kind of efficiency?
3rd Nov 2011; 13:00
Listen to the audio(full recording including audience Q&A)
Please right-click link and choose "Save Link As..." to download audio file onto your computer.
RSA Thursday
The demands on public services to be more ‘efficient’ have never been so strong.
But if the conventional prescription means a combination of cutting costs, shared back offices, call centres and economies of scale – does it actually work?
As desperate public servants start to search for better answers, there is a growing critique which suggests otherwise.
This 'RSA Thursday' event brings together three of the key advocates in the new efficiency debate:
Speakers: John Seddon, founder of Vanguard Consulting, author of 'Systems Thinking in the Public Sector'; David Boyle, author of 'The Human Element', a call to put face-to-face relationships at the heart of service; Halima Khan, NESTA Public Services Lab and former Prime Minister’s Strategy Unit deputy director, now developing the set of mutual solutions known as co-production.
Chair: Anna Coote, head of social policy, New Economics Foundation.
See what people said on Twitter: #RSAefficiency
Get the latest RSA Audio
Subscribe to 
iTunes | 
RSS | 
Mixcloud
You are welcome to link to, download, save or distribute our audio/video files electronically. Find out more about our open access licence.
Share