John Seddon is founder of Vanguard Consulting, author of 'Systems Thinking in the Public Sector' and scourge of the Audit Commission.
He is visiting professor at Cardiff, Derby and Hull Universities and Managing Director of Vanguard Consulting. Service organisations following his ideas are achieving profound improvements in service, efficiency and morale. John has been a long-term critic of the UK’s public-sector ‘reform programme’, arguing that reforms (targets and other specifications) make performance worse. John is the author of “Freedom from Command and Control” and “Systems Thinking in the Public Sector”, both available from www.systemsthinking.co.uk
He is visiting professor at Cardiff, Derby and Hull Universities and Managing Director of Vanguard Consulting. Service organisations following his ideas are achieving profound improvements in service, efficiency and morale. John has been a long-term critic of the UK’s public-sector ‘reform programme’, arguing that reforms (targets and other specifications) make performance worse. John is the author of “Freedom from Command and Control” and “Systems Thinking in the Public Sector”, both available from www.systemsthinking.co.uk
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