Scottish Public Services Ombudsman event

7th May 2008

Professor Alice Brown gave a presentation called "The Power of Apology - helping Public Services say 'Sorry'" at the Scottish Public Services Ombudsman event.

Download the presentation (PDF)

Podcasts

Main presentation (MP3, 27MB)

Opening remarks (MP3, 6MB)

Q&A and close (MP3, 39MB)

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