RSA NPIA Symposium

The RSA has been working with the National Policing Improvement Agency (NPIA) on a set of new approaches to the engagement of the police and citizens in local policing. Three problems or strategic questions that exercise the police service in its striving for improvement have been identified: qualitative productivity, public confidence and problem-solving. 

The RSA has applied a different "lens", or method of investigation, to each of these problems to illustrate three possible ways forward. These three lenses are the disciplines of service design, persuasive technology and organisational psychology.

Within the relatively short time frame of a ten-week project, consultants in each discipline undertook field research with the police and members of the public in Peterborough and summarised their findings at a symposium at the RSA on 14 December 2009.  

Following this event, our objective is to suggest a possible new vision, new frameworks for improvement, new evidence and emerging solutions for the NPIA to consider. The ideas and recommendations developed during the symposium will feed into a final report: Citizens and Institutions of the Future to be published in mid-February 2010.

Download symposium presentations

Live|Work - Qualitative Productivity concept sketchbook (PDF, 5MB)

Persuasive Technology and Public Confidence in the Police (PDF, 2MB)

Citizens and Institutions of the future: Rethinking interaction of the police and the public (PDF, 2MB)