This blog post is parochial, self-interested and possibly wrong. But, frankly, I don’t care.
This morning at 8.15, as is now increasingly typical, I stood in the cold with about two hundred other people waiting to get into Clapham South underground station. After about ten minutes of this I finally got through the barrier only to have to wait another ten minutes while six full northbound trains came and went.
As well as making us late for work the experience is miserable and frustrating. Although holding people at street level reduces over-crowding, packed platforms are still a danger. Similar events apparently unfold every weekday morning between 8.00 at 8.45 at several other Northern Line stations.
In the end we need long term solutions like a second Northern Line or measures to incentivise a more staggered travel to work period over two hours. But the reason for this post is that several things could be done NOW to make the situation better and it is beyond me why they are not.
Each carriage contains in its middle section eight fold down seats in four pairs. If these seats are in the seating position they accommodate just one person each but if both seats are up at least four people can stand in the room then available. So if London Underground specified that the seats were not to be pulled down during rush hour (unless needed for a disabled person or for a heavily pregnant person) they could get fifty extra people on each train (8-10 people per carriage). Apparently this convention is already observed in the Paris Metro.
London Underground could also clearly specify a set of behaviours which would increase space. Not everyone would comply, but clear requests to standing customers on crowded trains not to commandeer space in front of them for reading and to place rucksacks at floor level would, I estimate, free up about another half dozen spaces per carriage.
Finally, London Underground could also provide simple illustrations of how people can stand to minimise wasted space. For example, if people standing in the space between the seats are facing the front of the train next to each other it is possible to fit two more people into the space than if they are standing facing the platform or at an angle.
In fact, I suspect that an expert in crowd management design could probably come up with a number of suggestions that would add further space.
Overall, with small change and better guidance and advice my estimate is that easily over fifty, and possibly up to a hundred, more people could be accommodated on each train and in a way that would make the experience slightly less likely to be uncomfortable and annoying.
If I am right this would make a substantial immediate difference at virtually no cost. So, there can only be three reasons why London Underground isn’t acting:
- For reason I don’t understand my suggestions don’t work (if so I am sure someone will quickly point it out and I can delete this post without further embarrassment)
- Complacency – LU just don’t care about the problem – rush hour transport is sellers’ market so why should they bother making life easier on Londoners? I can’t believe this is true
- Embarrassment. London underground don’t want to admit the scale of the problem and face headlines about forcing beleaguered commuters to help the authorities deal with over-crowding. I suspect this may be the most likely explanation.
If ‘3’ is correct then maybe an overwhelming expression of support for my suggestions from Northern Line users would change LU’s corporate mind.
Over to you fellow sufferers.
In the ninth of a series of posts about ‘coordination theory’ - a set of ideas about human motivation, organisational and social change - the form of 'hierarchy' is analysed. Hierarchy is a form which we seem in equal parts to resent and to need.
Following my last introductory blog post, over the next few blogs I will explore a set of ideas by looking at how they might apply to us as individuals, to organisational culture and change, to policy, place and ideology.