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This week the RSA launched a new report exploring the potential for Post Offices to transform themselves into Community Enterprise Hubs. You can view the report here. And you can view the Twitter coverage here.

This week the RSA launched a new report exploring the potential for Post Offices to transform themselves into Community Enterprise Hubs. You can view the report here. And you can view the Twitter coverage here.

Tanya

The Post Office is an organisation like no other. Local branches contribute enormously to the life and soul of their communities, are an essential vehicle for delivering public services, and provide the vital infrastructure that our businesses need to prosper. Yet we have only scratched the surface when it comes to realising their potential.

In the RSA’s new report, Making the Connection, we argue that Post Offices could do more to support local residents and businesses. They have a presence in nearly every community, are widely trusted and have a resilience and continuity that few other organisations can match. Close to 93 per cent of people live within a mile of their nearest branch, and it is estimated that a third of residents and a half of SMEs visit one at least once a week - the kind of footfall that other organisations would give their right arm for.

A number of Subpostmasters up and down the country are already capitalising on these opportunities and showing what can be achieved with limited resources. Win Morgan from Llangadog Post Office in South West Wales provides packaging and technical support for home-based businesses, while Tanya Vasileva (pictured) from Belzise Park Post Office in London provides shelf space for local businesses to sell their wares. Danielle Barnes from Port Clarence Post Office in Stockton has gone as far as to host a health centre, crèche, training rooms and café next to her branch.

Yet these are the exception rather than the rule. Most Subpostmasters are some way away from running the type of Community Enterprise Hubs called for in our report. This is a loss not only to the community but also to the bottom line of Subpostmasters. By doing more to support local residents and businesses Post Offices could tap into valuable new revenue streams and drive up all important footfall. Indeed, it is important not to lose sight of the fact that Post Offices are first and foremost commercial businesses, and as such need to stand on their own two feet.

Tomorrow’s world also presents more opportunities for Post Offices than many would currently believe. The growth of microbusinesses, self-employment and homeworking presents Subpostmasters with an opportunity to make them­selves indispensable hubs for local business communities. Likewise, their ability to understand community dynamics is an attractive trait for potential public service partners seeking to support an ageing society, implement demand management (see another report we published this week) and create bottom-up responses to social problems. Whether it is in smoothing the transition to Universal Credit or improving access to affordable finance, there is nearly always something the Post Office could bring to the table.

With this in mind, the RSA has set out several new proposals designed to encourage and enable more Subpostmasters to make the transition to a Community Enterprise Hub. This includes nurturing a more entrepreneurial culture across the network, rewriting the underlying narrative of the Post Office, and attracting new talent into the cohort of Subpostmasters. In practical terms, this might mean creating a new Subpostmasters Apprenticeship Scheme to bring in fresh faces; or fast-tracking the serial Subpostmasters who want to run multiple branches. The RSA has also suggested inviting social entrepreneurs to become the next generation of Subpostmasters.

In 2014, the RSA and Post Office Ltd will work together to realise some of these proposals.

Making the Connection: Local Post Offices as Community Enterprise Hubs from The RSA on Vimeo.

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