Can mediation transform the experience of illness?

Comment 1 Comments

  • Picture of Jackie Elliman FRSA
    Jackie Elliman FRSA
  • Behaviour change
  • Mental health

Jackie Elliman FRSA asks, if illness is seen as a battlefield, what is a mediator’s place there and can mediation techniques help patients?

Some of you reading this will be familiar with the crystal clarity of thought that comes with steroid related insomnia. I experienced it in hospital after my dose was accidentally quadrupled, finding myself wide awake at two o’clock in the morning, brooding on the frequent use of war as a metaphor for illness.

In a vision loosely inspired by one of my favourite movies, the silent epic “Napoleon”, I saw a victorious Little General on horseback surveying the end of a battle to end all battles. The enemy has been wiped out, he’s won. There’s not much of anything left at all, in fact his own army has been pretty much devastated too but he’s definitely won. At the moment of victory, however, a lone sniper – almost dead himself – crawls out from under the bodies and shoots our ‘victorious’ general. 

This led me to wonder how, as someone who defines herself as a mediator, I could move my own experience of ill-health away from this win-lose metaphor? Could the processes and techniques a mediator uses to enable compromise resolution of disputes be applied in the ‘battle’ against illness to create more realistic expectations and outcomes?  Could we move towards trying to live the best possible life in the circumstances rather than winning or losing something?  Some of the steps that are taken in mediation seem helpful to me and so I began thinking about how I may apply them.    


First, we need to find out who the parties in the dispute are. Yes, it is ‘me vs Illness’ but I need more than that.

Who is ‘me’? This involved thinking about the things I did that might have affected my health over the years.  The wine bar evenings, late nights, occasional cigarettes and bad eating habits that may all have contributed to my body deciding enough was enough. In mediation, however, the mediator encourages the parties to look forward to new ways of living together, rather than back at the causes of trouble. So I tried to look at who I would become and learn from who I was; exploring elements like this to create foundations for a healthier future rather than to blame myself. Trying, also, to look back from a different angle to boost the spirits; I don’t spend much time in the past and I found it a joyful surprise to do so for a while, realising just how many good times I have had. But there is no need to stop there; we can keep trying to find new stuff to help ourselves. I stumbled across the hospital gym by accident recently and am hoping to use it for all it’s worth to be fit for whatever the future may bring.

But what is ‘my illness’?  I was dealing with cancer when I had these thoughts but I think they are applicable to many other illnesses, including the current pandemic. Long Covid sufferers and those getting over cancer have a lot in common and it is important to know what you have, what stage it is at, how it might develop and most importantly, what these things mean. Clarity about what one has can help in learning to live in the present rather than constantly worrying about what the future may bring. But while knowledge may indeed be power, too much can be scary.  Pre-plan your questions and decide how much you need to know and when.

Using mediators’ techniques  

These techniques can provide a really useful framework for working with those who are trying to help us. A medical team will have a patient’s best interests at the heart of everything they do but they cannot possibly understand exactly what those are unless we help them. I started using the following guidelines, which really improved my relationship with my specialist and enabled me to explain my viewpoint more clearly to the brilliant people who were trying to help me and to get answers that I understand fully.  This has built trust on both sides. My plan, which will be familiar to all mediators, was to:

  • Listen more and to listen before I said anything.
  • Reflect back what I believed they had said to ensure that I had understood correctly
  • Reframe what they had said if I felt there were other facets to a proposal that they had not gone into fully.    
  • Reality check and challenge. For example, I asked an oncologist if they could actually eradicate cancer, as the battle-winning analogy does imply.  The answer was a straight up “No”. Straight questioning is how I also learned that ‘all clear’ means ‘no visible cancer’, not ‘no cancer at all’. A useful set of questions to reality check new treatment options could be: Does it work? What are the risks? Is it worth it?

Also, research carefully. A mediator (unlike a Judge) does not need to read piles and files of evidence, but it helps if they have some understanding of the context of a case and the basics of the story.  Which is a roundabout way of saying Google a bit, do it with care and with a sceptical approach. Forum sites can offer useful hints and tips but do not get pulled into long exchanges about other peoples’ suffering; it will rarely relate to your own particular case and will quite likely cause unnecessary anxiety.  At the other end of the spectrum, be equally careful about academic research papers, which can set your head spinning with statistics that may look scary but which probably do not mean what you think they do (remember there are lies, damned lies and statistics). Maybe ask your medical team which sites they would recommend to help you understand issues that are everyday matters to them.

Finally, reach that compromise. This means working on how you can live with your illness, what you can do not what you can no longer do. It involves really weighing up treatment options carefully, checking and double-checking on what is available and what options like tweaking dosages may really mean. Consider the possible benefits versus the damage it may cause.

Jackie Elliman is Legal & Industrial Relations Manager at the Independent Theatre Council and a mediator. A long standing FRSA, she has served as a Trustee and as a Fellowship Councillor, and is currently the Performing Arts Network Lead.

Find out more about using mediation in ways that go beyond “avoiding court cases” at the RSA Transforming Conflict event, online 9 February 2021 at 5.30pm

Join the discussion


Please login to post a comment or reply

Don't have an account? Click here to register.

  • A very interesting reflection. As both a mediator and someone who believes the Arts have an important role in addressing conflict, and nurturing societies emerging from conflict, this has raised some helpful questions. I am also currently working with some other who work in the field of mental health and trauma. The concept of seeking a win-win through mediation again is interesting. I’d love to engage more if you’re interested.

Related articles

  • Connected communities supports ‘breakthrough in mental health’


    Adrian Hosford FRSA

    Adrian Hosford FRSA on how ‘Talk for Health’ is providing fast access therapy by training members of the community.

  • Bottom-up support for the frontline


    Katz Kiely FRSA

    Katz Kiely FRSA on her online initiative which is helping frontline workers through the crisis.

  • The brain economy


    Harris A Eyre Anika Sinha Erin Smith Sandra B Chapman Alan Kirman Cara Altimus Marion Leboyer William Hynes

    An economy based around psychological and cognitive wellness would enable us to create a stronger, more resilient future