Polly Neate, CEO, Women’s Aid
In the 25 years I’ve been writing about and working closely with public services, it could not possibly be argued that they have not tried new systems and structures in the hope of improvement. Yet deep-seated problems, at individual and community level, still resist solutions. And key agents of change – service users and grassroots organisations – have actually lost voice. If you think the sole reason change hasn’t worked is the lack of money in the system, think again.