Learn how to raise a complaint if you’re dissatisfied with a service, event or experience.
Our Policies
Conflicts of interest policy
Learn how we identify, manage and prevent conflicts of interest across our governance and leadership.
Data protection policy
Find out how we collect, use and protect personal data in line with UK data protection law.
Environmental policy
Learn how we’re reducing our environmental impact and embedding sustainability across the organisation.
Gift Aid Statement
Find out how Gift Aid increases the value of eligible Fellowship subscriptions at no extra cost.
Privacy
Understand how we collect, process and protect your personal information in accordance with privacy legislation.
Modern slavery and human trafficking statement
Learn how we work to prevent modern slavery throughout our organisation and supply chains.
Health and safety statement
Read how we provide a safe and healthy environment for employees, Fellows, visitors and partners.
Safeguarding statement
Learn how we create safe and inclusive environments for children, young people and vulnerable adults.
Sustainable City Charter
See our commitment to achieving net zero emissions and supporting a more sustainable future.
Ethical fundraising policy
Learn how we ensure fundraising is ethical, transparent and supports long-term public trust.
Governance
Access our Annual Impact report, meet our trustees and find out more about how we are governed.